Payment and Delivery

1) You can make your payment to our Garanti Bank account by making a Bank Transfer or EFT (Electronic Fund Transfer).
You can reach the bank account details on our Contact page or by following the shopping steps.

2) Payment by Credit Card: You can make your online payment with your credit cards through our website as a single payment or in installments. The amount will be withdrawn from your credit card at the end of the order.
You can benefit from our online single payment or online installment options for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.
In case of order cancellations due to possible order cancellations or stock problems, the money will be refunded to your credit card within 3 business days.

3) Order Price Refund
In case of cancellation of your orders for possible reasons; Peraluna Örme San. ve Tic. A. Company will refund the product price to your account and/or credit card within ten business days. However, you must inform our company's financial authorities of your bank account information and/or credit card information correctly and completely.

4) Delivery
We try to deliver the products you have ordered to the cargo on the same day. You will be informed in case of a possible delay in delivery.
In order for the product delivery to be carried out without any delay, please provide the address of your location as the delivery address during the day.
Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. After your orders are approved, they will be delivered to the cargo company at the latest by the end of 3 (three) business days.

You can consult our customer representative and discuss different delivery terms. In addition, cargo deliveries are only valid for Turkey.

You can track your cargo by clicking on the Where is My Cargo? link.

5) Payment Tracking
If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation as a result of the payment page.
In case of any error at the specified address, the orderer is contacted regarding the order that could not be delivered.
The validity of the e-mail address specified by our visitor is confirmed by an automatic e-mail sent following the transfer of the order.
We are responsible for the virtual POS service provider that we use the credit card system for, as well as the customer, regarding the delivery.

IMPORTANT

Open and check the packages that you think are damaged during the shipment in front of the authorized person of the company you received them from. If you think there is any damage to the product, do not accept the product after a report is drawn up by the cargo company.
After the product is received, it is assumed that the cargo company has fully fulfilled its duty.
If the product is damaged: Report the report you have prepared to [email protected] e-mail address as soon as possible.
If you perform these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible.